COVID-19 Park Updates

Phase 3 – Updates

Beginning, May 29, the following will reopen:

  1. Dog Parks: Bo’s Run & Freedom Run dog parks will reopen with capacity guidelines that must be met. Click here for more info.
  2. Basketball courts: Outdoor courts will open for groups of 10 or less.
  3. Willow Skate Park
  4. Pine Park inline skating rink
  5. Black Bear Disc Golf Course

In addition, Bridges of Poplar Creek will now allow foursome golf play and outdoor tennis courts will transition from singles play to couples play.

Please note – Playgrounds and Splash Pads are still closed until further notice.

Facility Updates

Triphahn Center & Willow Rec Center will only be open for programs listed in the June Program Guide. Registration service desks will not be open. All residents are encouraged to register online or call 847-885-7500 between 7am-7pm for assistance.

The Club at Prairie Stone will only be open for one-on-one personal training sessions. Please call the The Club for more information at 847-285-5400.

Phase 3 – June Program Guide

A variety of new at-home and in-person (small group) programs are now available and starting the week of June 8. View the June Program Guide for an entire list of programs. All participants and parents must follow the Program & Facility Guidelines for Phase 3.

HEParks Program and Facility Guidelines for Phase 3

Face Coverings & Health restrictions
– All staff will wear face coverings at all times.
– Participants will wear face coverings when within 6-ft of others.
– Participants/staff will not be permitted into the facility if exhibiting COVID-19 symptoms.

Drop-Off and Pick-Up
– Participants will be dropped off and picked up via curbside at the facilities. Some programs may require a parent/guardian to enter the building with a participant. We encourage everyone to use the curbside service to keep the number of patrons in our facility to a minimum.
– Once the participant has been dropped off, he/she will be escorted to their program by the staff.
– Triphahn Center drop off and pick up will be at the main entrance on the south side in the circle drive by the playground.
– Willow Rec Center drop off and pick up will be at the main entrance.
– ELC and some camp programs will drop off and pick up at different entrances designated for those programs.
– All programs will be limited to parents/guardians and one other person to drop-off and pick-up program participants.

Group Sizes & Staffing
– All in-person programs will consist of no more than 10 participants.
– Groups will remain static, with no mixing of participants or staff between groups.
– Subs will also be designated to specific groups to decrease any cross interaction between programs.

Facility Space & Cleaning
– All programs will be assigned to a designated space(s) each day to mitigate any interaction with other groups and sharing of spaces. Any spaces that are shared throughout the day will be disinfected in-between each group using that area.
– Our maintenance staff will deep clean regularly and frequently throughout each day. HEParks will use sanitizing foggers to disinfect rooms in between program transitions. These procedures will also be followed any time a group leaves a space and goes to a different space. They will also be disinfecting highly touched areas such as doorknobs and sinks.
– All communal water fountains in the facility will be closed and not available. Please bring your own labeled water bottle when attending a program.
– All staff will sanitize all toys, equipment, and materials that are shared or used throughout the day daily. Programs will use minimal toys, equipment, and materials. Per each program area, you may also receive a supply list that participants should bring to help us minimize any sharing of materials.
– Extra hand sanitizing stations will be placed throughout the facilities.

Public Bathrooms
– We will ask all patrons/participants to hand sanitize prior to entering any bathrooms within the facility.
– All patrons/participants must thoroughly wash hands for at least 20 seconds prior to exiting the bathrooms.
– Bathrooms will be disinfected regularly throughout the day as part of the new cleaning schedule.

Signs of Illness
– If a participant shows illness symptoms, there will be a designated room at each facility for that participant to go until they can be picked up safely by parent or guardian.

If a participant/staff has a confirmed case of COVID-19
– Local health officials, staff and families will be notified immediately of any possible case of COVID-19 while maintaining confidentiality consistent with ADA and other privacy laws.
– The other program participants will be moved to another designated room in the building. The contaminated room will be quarantined and cleaned 24 hours after initial exposure. Programs can return to room upon following proper disinfecting procedures.
– We will ask that the program participants to self-quarantine per CDC guidelines.

When a participant/staff can return to the facility if confirmed with COVID-19
Participants/Staff who is exposed/diagnosed to COVID may not return until:
– They have had no fever for 72 hours (without medicine) AND
– Other symptoms have improved AND
– At least 10 days have passed since their symptoms first appeared
– Have had two negative COVID-19 tests in a row, with testing done at least 24 hours apart

  • FAQ
  • Will you take patron’s temperature before the start of the program each day?
    • No, but we do ask if your child or any family members show illness symptoms that you please stay home.
  • How will we be cleaning toys and materials?
    • All toys and materials will be fully sanitized before they are shared with the next participant by a bleach/water solution or our high-temp sanitizing dishwasher.
  • Will programs be going outside?
    • Weather permitting, yes, we will be going outside with programs that are able to do so.
  • Are staff required to always wear face coverings/gloves around program participants?
    • All staff are required to wear face coverings at all times. If they must have close contact with a participant or provide first aid, they will be required to wear gloves as well.
  • How will pick-ups and drop-offs work for programs?
    • We will be using a carline with staff at curbside to meet program participants and sign each child in and out of the program.
  • Are there virtual offerings?
    • Yes, HEParks has committed to offering a combination of unique virtual and in-person programs for everyone. Program offerings do change monthly based on changing guidelines and regulations. Digital brochures are available on our website to view all of our current offerings for in-person and virtual programs.
  • If more restrictions are lifted, will there be any changes to programs and what would be added to HEParks offerings?
    • We are continually working on plans to enhance our programs. We will follow guidelines set forth by the Department of Public Health for the programs.
  • Will I be placed in programs with siblings?
    • We will do our best to place siblings together when it is applicable. Some of our programming is age-based, in that case, if siblings differ in those ages, they will not be placed together.
  • Does each program have specific guidelines as well?
    • Yes, each of our programs will have guidelines that are specific to that program that must be followed upon participation. Those will be provided prior to the start of the program.

Stay connected!

 For the lasted updates, please visit https://www.heparks.org/2020/04/covid-19/. If you have any questions related to operations or refunds, please email us at covid19questions@heparks.org.