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Satisfaction Guarantee Policy

The satisfaction guarantee is based on keeping the District’s promise to provide quality parks, recreation programs and leisure services. If participants are not satisfied with the recreational program, event or activity the District provides due to:

  • the quality of instruction,
  • the child’s inability to adapt emotionally to the class,
  • or the skill level is not appropriate for the participant

 

The district will arrange for participants to:

  • repeat the class at no charge,
  • receive full credit that can be applied to any other program,
  • or receive a refund

 

Satisfaction guarantee requests can be made in person, by calling, writing, or emailing the district. Memberships and league fees are pro-rated.

  • A processing fee will be charged for all refund requests.
  • No refunds are offered after the first class unless the request falls within the Satisfaction Guarantee Policy as redefined or       there       is a medical reason with a doctor’s note.
  • Medical reason refunds be prorated accordingly.
  • All Satisfaction Guarantee refunds be 100% and without processing fees.

To fill out our Request for Transfer Credit / Refund Form, click here.