fbpx

COVID-19 Updates

(Posted 5/26 at 9:40pm)

HEParks Program and Facility Guidelines for Phase 3

Face Coverings & Health restrictions
– All staff will wear face coverings at all times.
– Participants will wear face coverings when within 6-ft of others.
– Participants/staff will not be permitted into the facility if exhibiting COVID-19 symptoms.

Drop-Off and Pick-Up
– Participants will be dropped off and picked up via curbside at the facilities. Some programs may require a parent/guardian to enter the building with a participant. We encourage everyone to use the curbside service to keep the number of patrons in our facility to a minimum.
– Once the participant has been dropped off, he/she will be escorted to their program by the staff.
– Triphahn Center drop off and pick up will be at the main entrance on the south side in the circle drive by the playground.
– Willow Rec Center drop off and pick up will be at the main entrance.
– ELC and some camp programs will drop off and pick up at different entrances designated for those programs.
– All programs will be limited to parents/guardians and one other person to drop-off and pick-up program participants.

Group Sizes & Staffing
– All in-person programs will consist of no more than 10 participants.
– Groups will remain static, with no mixing of participants or staff between groups.
– Subs will also be designated to specific groups to decrease any cross interaction between programs.

Facility Space & Cleaning
– All programs will be assigned to a designated space(s) each day to mitigate any interaction with other groups and sharing of spaces. Any spaces that are shared throughout the day will be disinfected in-between each group using that area.
– Our maintenance staff will deep clean regularly and frequently throughout each day. HEParks will use sanitizing foggers to disinfect rooms in between program transitions. These procedures will also be followed any time a group leaves a space and goes to a different space. They will also be disinfecting highly touched areas such as doorknobs and sinks.
– All communal water fountains in the facility will be closed and not available. Please bring your own labeled water bottle when attending a program.
– All staff will sanitize all toys, equipment, and materials that are shared or used throughout the day daily. Programs will use minimal toys, equipment, and materials. Per each program area, you may also receive a supply list that participants should bring to help us minimize any sharing of materials.
– Extra hand sanitizing stations will be placed throughout the facilities.

Public Bathrooms
– We will ask all patrons/participants to hand sanitize prior to entering any bathrooms within the facility.
– All patrons/participants must thoroughly wash hands for at least 20 seconds prior to exiting the bathrooms.
– Bathrooms will be disinfected regularly throughout the day as part of the new cleaning schedule.

Signs of Illness
– If a participant shows illness symptoms, there will be a designated room at each facility for that participant to go until they can be picked up safely by parent or guardian.

If a participant/staff has a confirmed case of COVID-19
– Local health officials, staff and families will be notified immediately of any possible case of COVID-19 while maintaining confidentiality consistent with ADA and other privacy laws.
– The other program participants will be moved to another designated room in the building. The contaminated room will be quarantined and cleaned 24 hours after initial exposure. Programs can return to room upon following proper disinfecting procedures.
– We will ask that the program participants to self-quarantine per CDC guidelines.

When a participant/staff can return to the facility if confirmed with COVID-19
Participants/Staff who is exposed/diagnosed to COVID may not return until:
– They have had no fever for 72 hours (without medicine) AND
– Other symptoms have improved AND
– At least 10 days have passed since their symptoms first appeared
OR
– Have had two negative COVID-19 tests in a row, with testing done at least 24 hours apart

  • FAQ
  • Will you take patron’s temperature before the start of the program each day?
    • No, but we do ask if your child or any family members show illness symptoms that you please stay home.
  • How will we be cleaning toys and materials?
    • All toys and materials will be fully sanitized before they are shared with the next participant by a bleach/water solution or our high-temp sanitizing dishwasher.
  • Will programs be going outside?
    • Weather permitting, yes, we will be going outside with programs that are able to do so.
  • Are staff required to always wear face coverings/gloves around program participants?
    • All staff are required to wear face coverings at all times. If they must have close contact with a participant or provide first aid, they will be required to wear gloves as well.
  • How will pick-ups and drop-offs work for programs?
    • We will be using a carline with staff at curbside to meet program participants and sign each child in and out of the program.
  • Are there virtual offerings?
    • Yes, HEParks has committed to offering a combination of unique virtual and in-person programs for everyone. Program offerings do change monthly based on changing guidelines and regulations. Digital brochures are available on our website to view all of our current offerings for in-person and virtual programs.
  • If more restrictions are lifted, will there be any changes to programs and what would be added to HEParks offerings?
    • We are continually working on plans to enhance our programs. We will follow guidelines set forth by the Department of Public Health for the programs.
  • Will I be placed in programs with siblings?
    • We will do our best to place siblings together when it is applicable. Some of our programming is age-based, in that case, if siblings differ in those ages, they will not be placed together.
  • Does each program have specific guidelines as well?
    • Yes, each of our programs will have guidelines that are specific to that program that must be followed upon participation. Those will be provided prior to the start of the program.

(Posted 5/19 at 3:20pm)

HEParks Board of Commissioners votes to open Tennis and Pickleball Courts for Singles Play.

Tennis and Pickleball courts are open for Singles Play only beginning 5/19. These rules will change once the state enters Phase 3 of the Reopening Plan.

Tennis and Pickleball Court Guidelines

  1. Outdoor pickleball and tennis courts are restricted to SINGLES play only.
  2. Please be vigilant in preventing the spread of the virus by practicing good hygiene as recommended by CDC Guidelines.
  3. Before and after play, as well as while waiting for a court, everyone must maintain a minimum of six feet apart.
  4. All spectators and players waiting for a court must remain outside of the fence until a court becomes available.
  5. The main entry gates shall be left open to prevent surface contact.
  6. Players are encouraged to bring and use hand sanitizer.
  7. No handshakes, paddle bumps or physical contact between players.
  8. All other posted racquet court rules apply.

(Posted 5/11 at 2:50pm)

HEParks Summer Camps cancelled through July 3.

The HEParks team has spent the past weeks during these unprecedented times discussing our plans for summer 2020.  With the Executive Order extended through May 30, we know that strict guidelines will continue to be in place through June regarding group sizes and physical distancing.  The safety of our community and participants is our top priority.  We do not take this decision lightly, but we have made the decision to cancel all of our summer camps through July 3. 

We want to be able to provide a safe and enjoyable camp experience to our community, but with the strict guidelines, it does not seem feasible to offer programs until more of the guidelines are lifted.

We wanted to give you as much notice as possible as we understand that camp is the much-needed child care to many of our children. We will be processing full refunds for all camps scheduled June 1 – July 3, 2020. 

As we receive further details on the phased reopening, we hope to begin offering camps the week of July 6.  If guidelines are lifted sooner, we will also look to offer camps sooner than July 6.  All updates will be emailed to our families as well as posted on heparks Facebook and our website at heparks.org.

(Posted 4/27/2020 at 9:30am)

HEParks to keep aquatic center closed this summer due to COVID-19

April 29, 2020. Hoffman Estates Park District (HEParks) will not open Seascape Family Aquatic Center this summer due to COVID-19. Read more.

(Posted 4/27/2020 at 9:30am)

Executive Order extended until 5/30

Governor Pritzker announced during a press conference on April 23 that the Stay- at -Home order for Illinois is extended through May 30. This extension means that all HEParks facilities, playgrounds, sports courts, and dog parks will continue to remain closed.

All spring programs that were not cancelled earlier in April have been officially cancelled. Refunds will be processed the week of April 27.

(Posted 4/7/2020 at 10:00am)

Revised FAQs

  • What is closed?
    • All facilities including the golf course, playgrounds, sports courts, and disc golf course are closed. Seascape Family Aquatic Center, the indoor pools at The Club at Prairie Stone and the outdoor spray pads will remain closed during the summer.
  • Are the outdoor parks open?
    • All parks, open recreation areas, walking paths, and trails remain open to the public. Playground structures & sports courts are closed due. As of May 19, Tennis and Pickleball Courts are open for singles play only.
  • Are the Dog Parks open?
    • All dog parks are closed. All dog park memberships will be extended for the number of days we are closed beyond the original expiration date.
  • Will I get a refund for my program registration?
    • Spring Programs have been cancelled. For cancelled programs, all participants received an email notification. Refunds are currently being processed for cancelled programs.
  • Will I get a refund for my Seascape Family Aquatic Season Pass?
    • Refund processiong to current Season passholders begins the first week of May.
  • What happens to my fitness membership?
    • Willow Recreation Center Fitness Memberships, Members of the fitness center will be credited for 50% of their March dues. The April billing is suspended until a re-open date is determined. The March credit will be applied to the next billing once the facility re-opens.
    • Triphahn Center Fitness Memberships, Fitness members will receive a credit of 50% of their March dues. The April billing is suspended until a re-open date is determined. The March credit will be applied to the next billing once the facility re-opens.
    • The Club at Prairie Stone Fitness Memberships, Due to The Club being closed for a portion of March, fitness members will have a choice to receive one personal training session ($60 value), two months of HIIT training ($50 value) or a $25 estimated household credit (based on membership type) for future membership dues. Members should submit their choice to membership services at clubmembership@heparks.org. All future membership monthly dues have been suspended until the facility reopens. On the facility reopens, the corresponding pro-rated monthly dues will be processed.

(Posted 3/31/2020 at 3:45pm)

HEParks facilities, playgrounds, and sports courts remain closed through April 30, 2020, following gubernatorial executive order.

Governor Pritzker announced during a press conference on 3/31 that the Stay- at -Home order for Illinois is extended through the end of April. This extension means that all HEParks facilities, playgrounds, sports courts, and dog parks will continue to remain closed through April 30. Spring 2020 programs that occur in April have been cancelled as well.

All HEParks parks are, at this time, remaining open and residents are encouraged to enjoy the walking trails, paths and open recreation areas found in their local park.

Note: Memberships were not billed for April.  

Please email covid19questions@heparks.org with any further questions related to the HE Parks program cancellations or facility closures.


Archived HEParks Coronavirus updates

(Posted 3/21/2020, 2:30pm)

Playgrounds, sports courts, and dog parks close 3/21/2020 at 5:00 pm

Effective at 5:00 pm on Saturday, March 21, 2020, following Governor Pritzker’s COVID-19 Stay-at-home Executive Order all HEParks facilities, playgrounds, sports courts, and dog parks are closed through April 7.

HEParks encourages you to continue walking, jogging, biking and using the open recreation areas at your local park. We believe that many parks, trails, and open spaces can continue to be used in a safe manner so that people can enjoy the mental and physical health benefits these spaces provide. Please observe the CDC’s minimum recommended social distancing of 6 feet from other individuals at all times. If this is not possible, users should find an alternate location or depart that space.

While enjoying local parks, trails and open spaces, we encourage all users to follow these recommendations:
• Refrain from using parks or trails if they are exhibiting symptoms.
• Follow CDC’s guidance on personal hygiene after, prior to and during the use of parks or trails.
• While on trails, warn other users of their presence and as they pass, and step aside to let others pass.
• Observe CDC’s minimum recommended social distancing of 6 feet from other individuals at all times. If this is not possible, users should find an alternate location or depart that space.

For your comfort in our parks, HEParks arranged for early portable toilet delivery to these 19 community parks:

• Armstrong,1320 Kingsdale
• Black Bear Park, 1500 Essex Dr.
• Chino, 630 Illinois Blvd.
• Cottonwood, 2029 E. Parkview Cir.
• Eisenhower, 864 Rosedale Ln.
• Evergreen, 600 Washington Blvd.
• Huntington, 4009 Huntington Blvd.
• Olmstead, 4500 Olmstead Dr.
• Pebble, 1855 Westbury Dr.
• Pine, 750 Charleston
• Sloan, 760 Western St.
• South Ridge, 1450 Freeman Rd.
• Valley, 850 Park Lane
• Victoria, 1100 Kingsdale
• Willow Recreation Center/Skate Park, 3600 Lexington Dr.
• Freedom Run, 6150 Russell Dr.
• Fabbrini Park, 1704 Glenlake Rd.
• Cannon Crossings, 1675 Nicholson Dr.
• Canterbury, 1950 Maureen Dr.

The portable toilets at these community parks are maintained and sanitized by Service Sanitation. Please follow proper hygiene and safety recommendations when using portable toilets. Hand sanitizer is available at the comfort stations while supplies last. Due to limited supply, we suggest that patrons bring hand sanitizer with them when using the portable toilets.

Billing and Refunds

Refunds or credits have been processed for all programs that were scheduled in March.

For any programs that are scheduled to run through April or May, refunds will be addressed once our facilities re-open and we determine how many classes were cancelled.

Programs with automatic monthly billings, these payments have been suspended until the facilities and programs resume. At that time a revised payment amount will be estimated.

More information

For more information on the actions the district is taking in regards to COVID-19 please visit our website. If you have any further questions please reach out to covid19questions@heparks.org

Below is a list of FAQs (updated 3/20/2020):

  • Are Fitness Centers open?
    • All play facilities, including fitness centers, are closed March 14-April 7.
  • Are the outdoor parks open?
    • All parks, open recreation areas, walking paths, and trails remain open to the public. Playground structures, courts, buildings, and fitness courts are closed due to Gubernatorial Executive Order. Please use proper sanitization and hygiene practices before and after play. Parks are cleaned only by mother nature and are not part of a cleaning and sanitizing regimen.
  • Are the Dog Parks open?
  • Will I get a refund for my programs or memberships?
    • Staff are working on contingency plans for rescheduling programs and activities and extending memberships where possible. Refunds are currently being processed for all cancelled programs/events through April 7. If an extended closure is determined, further refunds will be processed.
    • Willow Recreation Center Fitness Memberships, Members of the fitness center will be credited for 50% of their March dues. The April billing is suspended until a re-open date is determined.
    • Triphahn Center Fitness Memberships, Fitness members will receive a credit of 50% of their March dues. The April billing is suspended until a re-open date is determined.
    • The Club at Prairie Stone Fitness Memberships, Due to The Club being closed for a portion of March, fitness members will have a choice to receive one personal training session ($60 value), two months of HIIT training ($50 value) or a $25 estimated household credit (based on membership type) for future membership dues. Members should submit their choice to membership services at clubmembership@heparks.org by 4/15. All future membership monthly dues have been suspended until the facility reopens. On the facility reopens, the corresponding pro-rated monthly dues will be processed.
  • Why is the District taking such drastic steps?
    • Staff acted on the guidance of the CDC and other public health officials. Because most of our programs and facilities are large public gathering places, we felt these temporary closures were in the best interest of public health.

(Posted 3/20/2020 )

Playgrounds, Sports Courts and Dog Parks Closed per Gubernatorial Executive Order.

As of 3/21/2020 at 5:00p all HEParks Playgrounds, Sports Courts and Dog Parks are closed per Governor Pritzker’s Executive Order issued on 3/20/2020.

All HEParks parks are, at this time, remaining open and residents are encouraged to enjoy the walking trails, paths and open recreation areas found in their local park.

Please email covid19questions@heparks.org with any further questions related to the HE Parks program cancellations or facility closures.

Please email covid19questions@heparks.org with any further questions related to the HE Parks program cancellations or facility closures.


(Posted 3/20 at 4:30pm)

Effective Saturday, March 14, all HE Parks facilities, playgrounds and sports courts are closed & programs are suspended through Tuesday, April 7. 

You were recently informed that all our programs, events and facility rentals were cancelled until April 7.  At this time, our facilities, playgrounds and sports courts will be closed as well.

Based on guidance put out by the Centers for Disease Control and Prevention and the declaration of a national emergency, the District will be closing all facilities effective Saturday, March 14 through Tuesday, April 7.  We believe it is in the best interest of our community to take precautionary measures and close all of our facilities for a two-week period.  The school districts & libraries have also closed, and with the high use of our facilities, we have decided to also close our facilities in an effort to prevent the spread of the COVID-19 virus.

All facilities:  Triphahn Center, Willow Rec Center, The Club at Prairie Stone, Bridges of Poplar Creek and Vogelei Barn, plus all playgrounds and sports courts will be closed through April 7. 

However, it is important to note that this continues to be a rapidly evolving situation.  As additional information becomes available, we will share via email, social media and website.  Please continue to visit our website for updates.


(Posted 3/13 at 12:30pm)

Effective Saturday, March 14, all HE Parks programs are suspended through Sunday, March 29. 

  • All HEParks programs are suspended through 3/29
  • All special events across the district are cancelled through 3/29
  • All facilities with the exception of 50+ Center are open
  • Swimming lessons at The Club at Prairie Stone are suspended through 3/29.

Our facilities will remain open (with the exception of the 50+ Center which is closed until further notice).   All facility rentals will be cancelled.   While the facilities will remain open for the time being, if you fall into one or more of the high-risk categories or if you or a family member exhibit any symptoms we strongly advise you to refrain from visiting at this time.

The safety, health, and well-being of our community are the priority in making this decision.  We are closing as a public health precaution in response to the recommendations from the CDC and the Illinois Department of Public Health to avoid crowds in an effort to slow the spread of COVID-19.  

If a member of your family contracts the COVID-19, please contact Eric Leninger, Superintendent of HR & Risk Management, or Alisa Kapusinski, Director of Recreation, at 847-885-7500 and let us know the person’s name, date the COVID-19 was diagnosed and programs the person is registered for with the Park District.

This is a rapidly evolving situation.  We will continue to evaluate whether or not we will extend the duration of cancellations.  Staff will determine possible make-ups or coordinate refunds. 

As additional information becomes available, we will share via email, social media, and website.  Please continue to visit our website for updates.