Phase 4 Updates

Quick links to Phase 4 Program and Facility Guidelines
Preschool Program Guidelines
Hockey Guidelines
The Club at Prairie Stone Guidelines
Triphahn Center Fitness Center Guidelines
General Program and Facility Guidelines

How will Phase 4 will impact you?

The following amenities are open with proper social distancing:

  • The Club at Prairie Stone Fitness Center
  • Triphahn Fitness Center and the Indoor Walking Track – Hours
  • Bridges of Poplar Creek Country Club – course and driving range
  • ELC (Full Day Preschool)
  • Dog Parks: Bo’s Run & Freedom Run dog parks with revised dog park rules.
  • Basketball courts: Outdoor courts
  • Willow Skate Park
  • Pine Park inline skating rink
  • Black Bear Park disc golf course
  • Baseball and soccer fields
  • Fishing ponds
  • Outdoor walking paths
  • Outdoor tennis/pickleball courts available for doubles play.
  • Playgrounds are open. Follow social distancing guidelines when at the park. Play at your own risk. Parks are not sterilized. 50 person limit at parks and playgrounds. Masks must be worn when not exercising or when within six feet of other people.

Please note – Splash Pads remain closed until further notice.

Facility Updates

  • Triphahn Center is open Monday-Friday 6am-9pm, Saturday 6am-5pm & Sunday 7am-5pm. All residents are encouraged to register online or call 847-885-7500 for assistance.
  • Willow Recreation Center is open for limited hours while programs are running. The fitness center inside Willow will not be opening during Phase 4. Registration service desk is not open. All residents are encouraged to register online or call 847-885-7500 for assistance.

Phase 4 – July and August Program Guide

  • Small group programs will begin the week of July 6. Programs include sports leagues, full day camps, dance and some 50+ programing.
  • Registration begins June 24 at 8:00am.
  • View the Program Guide for an entire list of programs. All participants and parents must follow the following Program and Facility Guidelines for Phase 4.

HEParks Program and Facility Guidelines for Phase 4
Face Coverings and Health restrictions

  • All staff will wear face coverings at all times.
  • Participants will wear face coverings when within 6-ft of others.
  • Participants/staff will not be permitted into the facility if exhibiting COVID-19 symptoms.

Drop-Off and Pick-Up

  • Participants will be dropped off and picked up via curbside at the facilities. Some programs may require a parent/guardian to enter the building with a participant.
  • Once the participant has been dropped off, they will be escorted to their program by the staff.
  • Triphahn Centerdrop-off and pick-up will be at the main entrance on the south side in the circle drive by the playground.
  • Willow Recreation Center – drop-off and pick-up will be at the main entrance.
  • ELC and some camp programs – will drop-off and pick-up at different entrances designated for those programs.
  • All programs will be limited to parents/guardians and one other person to drop-off and pick-up program participants.

Group Sizes and Staffing

  • NEW All in-person programs will consist of no more than 50 participants. Camp groups will be limited to 15 participants per group with a max of 50 participants.
  • Groups will remain static, with no mixing of participants or staff between groups.
  • Subs will also be designated to specific groups to decrease any cross interaction between programs.

Facility Space and Cleaning

  • All programs will be assigned to a designated space(s) each day to mitigate any interaction with other groups and sharing of spaces. Any spaces that are shared throughout the day will be disinfected in-between each group using that area.
  • Our maintenance staff will deep clean regularly and frequently throughout each day. HEParks will use sanitizing foggers to disinfect rooms in between program transitions. These procedures will also be followed any time a group leaves a space and goes to a different space.They will also be disinfecting highly touched areas such as doorknobs and sinks.
  • All communal water fountains in the facility will be closed and not available. Please bring your own labeled water bottle when attending a program.
  • Staff will sanitize all toys, equipment, and materials that are shared or used throughout the day daily. Programs will use minimal toys, equipment, and materials. Per each program area, you may also receive a supply list that participants should bring to help us minimize any sharing of materials.
  • Extra hand sanitizing stations will be placed throughout the facilities.

Public Restrooms

  • We will ask all patrons/participants to hand sanitize prior to entering any restrooms within the facility.
  • All patrons/participants must thoroughly wash hands for at least 20 seconds prior to exiting the restrooms.
  • Restroom facilities will be disinfected regularly throughout the day as part of the new cleaning schedule.

Signs of Illness

  • If a participant shows illness symptoms, there will be a designated room at each facility for that participant to go until they can be picked up safely by parent or guardian.

If a participant/staff has a confirmed case of COVID-19

  • Local health officials, staff and families will be notified immediately of any possible case of COVID-19 while maintaining confidentiality consistent with ADA and other privacy laws.
  • The other program participants will be moved to another designated room in the building. The contaminated room will be quarantined and cleaned 24 hours after initial exposure. Programs can return to room upon following proper disinfecting procedures.
  • We will ask that the program participants to self-quarantine per CDC guidelines.

When a participant/staff can return to the facility if confirmed with COVID-19Participants/Staff who is exposed/diagnosed to COVID-19 may not return until:

  • They have had no fever for 72 hours (without medicine)


  • Other symptoms have improved


  • At least 10 days have passed since their symptoms first appeared


Have had two negative COVID-19 tests in a row with testing done at a least 24 hours apart


Will you take patron’s temperature before the start of the program each day?

No, but we do ask if your child or any family members show illness symptoms that you please stay home.

How will we be cleaning toys and materials?

All toys and materials will be fully sanitized before they are shared with the next participant by a bleach/water solution or our high-temp sanitizing dishwasher.

Will programs be going outside?

Weather permitting, yes, we will be going outside with programs that are able to do so.

Are staff required to always wear face coverings/gloves around program participants?

All staff are required to wear face coverings at all times. If they must have close contact with a participant or provide first aid, they will be required to wear gloves as well.

How will pick-ups and drop-offs work for programs?

We will be using a carline with staff at curbside to meet program participants and sign each child in and out of the program.

Are there virtual offerings?

Yes, HEParks has committed to offering a combination of unique virtual and in-person programs for everyone. Program offerings do change monthly based on changing guidelines and regulations. Digital brochures are available on our website to view all of our current offerings for in-person and virtual programs.

If more restrictions are lifted, will there be any changes to programs and what would be added to HEParks offerings?

We are continually working on plans to enhance our programs. We will follow guidelines set forth by the Department of Public Health for the programs.

Will I be placed in programs with siblings?

We will do our best to place siblings together when it is applicable. Some of our programming is age-based, in that case, if siblings differ in those ages, they will not be placed together.

Does each program have specific guidelines as well?

Yes, each of our programs will have guidelines that are specific to that program that must be followed upon participation. Those will be provided prior to the start of the program.

Stay connected!

 For the lasted updates, please visit https://www.heparks.org/2020/04/covid-19/.