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Social Media Guidelines

The Hoffman Estates Park District engages customers through many digital outlets, including (but not limited to) heparks.org, Facebook, Twitter, YouTube, LinkedIn and Instagram. The Park District maintains many sub groups among its social media websites, including, but not limited to: HE Parks Ice Arena, HE Parks Preschool, The Club at Prairie Stone, Bridges of Poplar Creek Country Club, Bo’s Run & Freedom Run Off Leash Dog Parks. This document pertains to all websites maintained by the Hoffman Estates Park District. Questions or concerns regarding Hoffman Estates Park District’s social media activity should be submitted to the C&M Department at 847-871-3672.

Communicating with the Hoffman Estates Park District through social media further enables customers to contact us in a direct and meaningful way. Please be aware that when engaging with the Hoffman Estates Park District over social media, you are agreeing to the following:

Commenting on a Hoffman Estates Park District Social Media Site

The Hoffman Estates Park District shares information, images and video with the public through external social media websites. Comments made by the public to these sites are reviewed and, while comments will not be edited by Hoffman Estates Park District staff, a comment may be deleted if it violates the guidelines described here.

Comments should be related to the posted topic for the Hoffman Estates Park District’s social media page or post. Hoffman Estates Park District social media accounts are not meant for comments that do not directly relate to the purpose or topic of the social media website or for service requests. For general comments or communications concerning the District, please visit heparks.org or call 847-885-7500.

You are subject to the Terms of Use of the host site. Information (photos, videos, etc.) you share with or post to official Hoffman Estates Park District pages is also subject to the Terms of Service of the host site and may be used by the owners of the host site or the Hoffman Estates Park District for its own purposes. For more information, consult the host website’s Terms of Use.

Hoffman Estates Park District social media accounts or blogs are not open to comments promoting or opposing any person campaigning for election to a political office, or promotion or advertisement of a business or commercial transaction. Profanity, hate speech, or the use of obscene, threatening or harassing language is prohibited.

Personal attacks of any kind or offensive comments that target or disparage any specific person, group, ethnicity, race, age, or religious group, gender, sexual orientation or disability status are prohibited. The Hoffman Estates Park District has a comprehensive Anti-Bullying Policy that includes cyber-bullying. Please refer to our Anti-Bullying policy at heparks.org.

Comments advocating illegal activity or posting of material that violates copyrights or trademarks of others are prohibited.

This comment document is subject to amendment or modification at any time. The Hoffman Estates Park District, in its sole discretion, may remove any content at any time if it violates our policy.

User-Created Content

Users are welcome to submit or post content, including photographs and videos, to an official Hoffman Estates Park District site where the agency allows users to post content, the content meets the standards articulated in this Customer Use document and pertains to the subject of the social media site. Users may only post their own, original content. Reproduced or borrowed content that reasonably appears to violate third party rights will be deleted.

Reasonable Accommodation

Every effort is made to ensure that the Hoffman Estates Park District’s website (heparks.org) is accessible to those with disabilities. Host sites maintain accessibility separately. To request a reasonable accommodation when accessing Hoffman Estates Park District social media sites, please contact the Communications & Marketing Superintendent at 847-871-3672.

Questions or Concerns

Questions or concerns regarding Hoffman Estates Park District’s social media activity or this Social Media document should be submitted to the Communications & Marketing Superintendent at 847-871-3672.